Energy Assistance FAQ's
(Frequently Asked Questions)
What is Energy Assistance (EAP)?
Energy Assistance is a program designed to assist low-income households with energy costs during the winter months.
Who can apply?
Families, single people, and seniors who meet the eligibility guidelines may apply.
When can I apply?
The Energy Assistance program begins on October 1, 2007. The last day to submit an application is May 31, 2008.
How do I get an application?
Applications can be mailed to you by contacting the Energy Assistance application line at 763.783.4712. It is also available on this website. You may also stop in our office to pick up an application. We are located at the Human Service Center for Anoka County, 1201 89th Ave. NE, Suite 345, Blaine, MN.
How is an Energy Assistance grant amount determined?
An energy grant is based on what it cost to heat your home the previous heating season, household size and income.
What are the eligibility guidelines?
View Energy Assistance income guidelines here.
Will Energy Assistance pay my entire bill?
Your energy grant amount is based on the above information. Each household's grant amount is different and has no reflection on how much is owed to the utility company. Remember, this is an assistance program and it is not designed to pay all your heating related utility costs. You are responsible for your utility bills.
Do I need to wait for a disconnect or final notice to apply?
NO - If you feel you meet the eligibility guideleines for the Energy Assistance Program, apply as soon as you can. This program has limited funding.
How long will it take?
Applications are processed on a first-come, first-serve basis and are generally processed within 30-60 days, depending on the program funding and the information you provide. An incomplete application will delay processing.
Does Energy Assistance pay on my bill every month?
No, the energy assistance grant amount is a one-time assistance, payable in 1 to 4 payments and deposited directly to your utility account. If you are on the budget plan with your utility company, you may want to contact them to set up a revised budget when you receive your letter of approval from Energy Assistance.
Does Energy Assistance pay all my utility bills?
No. Payments may be made to your heating and electric utilities only. This program does not make payments toward water, sewer, garbage removal or phone bills. However, if you are approved for the Energy Assistance Program, you may be eligible for a discount on your phone service. When you receive your approval letter from the Energy Assistance Program, contact your phone company and request an application for the Telephone Assistance Program.
How often can I apply for Energy Assistance?
One time per heating season. The season starts October 1 and ends May 31.
What if I need more assistance with my utility bills?
If you are in one of these crisis situations - Past due bill/ Final notice/Disconnected/Low or out of fuel -you may be eligible for the Energy Assistance Emergency Benefit Fund. If you applied and received the Primary Energy Assistance grant, you would be eligible for this benefit. If the Emergency Benefit funding is not available or you do not meet the requirements, we have a listing of other resources that you may contact to see if they can assist you. Contact our office and we will let you know what is available.
Can the utility company shut me off in the winter?
Yes! You can be shut off any time of year if you owe on your bill. However, if you contact your utility company and apply for the Cold Weather Rule protection and you meet the requirements, you will be protected from disconnection of your service during October 15th through April 15th.
What if I need help filling out the application?
Anoka County Community Action has an Energy Assistance staff and outreach program that may be able to assist you. Contact our offices at 763.783.4747 to request this service.
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